July 12, 2010
Who Do You Trust?
I feel like I'm pretty good at what I do. In fact, many would call me an expert in the field of seller financing and real estate in general. Many of my friends, family, and colleagues regularly seek my advice when it comes to these things, and I freely dispense from my years of experience in the business.
However, there are LOTS of things I know nothing about. Mechanically speaking, I can do handyman types of jobs around the house, but anything more than a dirty furnace filter or a fizzled-out electic outlet requires a call to the professionals.
Last Friday I was running some errands before a planned trip out of town. It was about 90 degrees outside, and I noticed the air conditioning in my truck wasn't blowing cold anymore. Considering we were taking my truck on our weekend trip, and not wanting to think about the grief my family would give me sans A/C, I ran my truck over to an automotive shop that advertises in our local paper.
The owner of the shop greeted me and asked what the problem was. At the time, I thought a simple recharge of the A/C was the needed fix, and he said he could have it done in a couple hours, which included an oil change that was overdue.
I returned a bit later and learned there was a bigger issue that possibly involved my truck's internal computer. In my head, I heard ka-ching ka-ching ka-ching (and not the good kind of ka-ching). As I got to talking to the owner, I learned he and I attend the same church (it's a big church with several different services, so it's understandable I'd never run into him there), and that we knew many of the same people. The more I spoke with him, the more comfortable I got with leaving my truck in his hands.
He asked if he could keep the truck over the weekend to see if he could better diagnose the problem, and offered to drive me back to my house. Thankfully, we also have a Suburban that was adequate for our weekend trip, so no harm in not having the truck for the weekend.
I called him this morning, and he told me the fix he was trying on the truck, which included having a part shipped from Portland, OR. He said if the fix worked, I was looking at X number of dollars, which was far below what I had prepped myself for. Let me tell you, the peace of mind I got from knowing I could trust him was worth far more than the repair is going to cost me.
And like I often do, I will spread the word that I was treated fairly. He will gain many new customers from my recommendations, and his business will prosper. Best of all, I saw that he ran his shop the same way I run mine; with honesty, fairness, professionalism, and a huge emphasis on customer service.
If that's the kind of company you want to do business with, especially when you may not understand all the ins and outs of real estate notes, give us a call. Let us show you we're worthy of your trust.
Make it a great week.
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